01What we collect
We only collect what we need to run your account and deliver your scripts:
- Account details: your username, email address, and password (stored securely hashed by our authentication provider; we never see it in plain text).
- Discord details: if you sign in with Discord, we receive your Discord username, email address, and profile picture from Discord.
- Device details: the Cronus Zen serial number you save, so we can build scripts locked to your device.
- Purchase details: which scripts or plans you own, when you bought them, and when a plan expires. Payments are handled by our payment processor; we never receive or store your full card number.
- Your builds: the script files prepared for your account, and the build details you enter (for example height, weight, wingspan, and position for NBA 2K27) to personalize a script. Those build details are used in your browser to set up the file and aren't saved to your account.
- Technical data: like every website, our hosting and content providers receive your IP address and basic browser information when you load a page.
02How we use it
We use your information to create and secure your account, deliver and update the scripts you buy, confirm purchases and plan status, respond to support requests, prevent fraud, sharing, and abuse, and meet our legal obligations.
We don't sell your personal information, and we don't use it for third-party advertising.
03Cookies & local storage
We don't use advertising or tracking cookies. Your browser's local storage keeps you signed in (your login session) and remembers small preferences, such as when you dismissed an offer pop-up. You can clear these at any time in your browser settings; you'll just need to sign in again.
05How long we keep it
We keep your account information for as long as your account is open, so your purchases and updates stay available. If you ask us to delete your account, we delete your personal information within 30 days, except for records we must keep for tax, accounting, or fraud-prevention reasons.
06Your choices & rights
You can see your account details on your dashboard and update your Zen serial there at any time. You can also ask us to send you a copy of your data, correct it, or delete your account by contacting us on Discord. Depending on where you live (for example the EU, UK, or California), you may have additional rights under local law, and we'll honor them.
07Security
Your data is sent over encrypted connections (HTTPS), passwords are hashed, and your script files are stored privately and downloaded through short-lived links that only work for your account. No system is perfectly secure, so please use a strong password and keep it to yourself.
08Children
hashnine isn't intended for children under 13, and we don't knowingly collect information from them. If you believe a child under 13 has created an account, contact us and we'll delete it.
09International users
Our service providers may store and process your information in the United States and other countries. By using hashnine, you understand that your information may be transferred to countries with different data protection laws than your own.
10Changes to this policy
If we change this policy, we'll update the date at the top of this page, and for significant changes we'll let you know on the site or in our Discord.
11Contact
Questions or requests about your privacy? Reach our team through our Discord server. See also our Terms of Service.