01All sales are final
We don't offer refunds. Every hashnine script is a digital, downloadable product. It's delivered instantly after purchase and built for your Cronus Zen, and a downloaded file can't be returned. Because of that, all sales are final, including subscription renewals, and by completing a purchase you agree that you won't be able to get a refund.
02How your subscription works
Scripts are sold as monthly subscriptions:
- Full access while you're subscribed: your scripts stay unlocked in your dashboard, and you can re-download them as often as you need.
- Free updates: when a game updates, we update the script at no extra cost.
- Cancel any time: cancelling stops future charges. You keep access until the end of the month you've already paid for, and no partial refunds are given for unused time.
- When a subscription ends, the script is locked in your dashboard until you subscribe again.
03Before you buy
Since sales are final, please check that:
- you own a Cronus Zen and have Zen Studio set up;
- the script supports the game you play; and
- you're comfortable following the terms of each game you use it with, as explained in our Terms of Service.
Not sure about something? Ask us on Discord before you buy and we'll help.
04If something isn't right
No refunds doesn't mean no help. Message us on Discord and we'll sort it out:
- Script not working? We'll troubleshoot it with you and fix it.
- Wrong Zen serial? We'll rebuild the script for your correct device.
- Billing error? If you were charged twice for the same order, or paid and never got access, we'll correct it.
05Chargebacks
Please contact us before opening a chargeback or dispute with your bank. Accounts with an open chargeback may be suspended, along with access to their scripts, until it's resolved.
06Your legal rights
Nothing in this policy limits any consumer rights you have under the law where you live.